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The ISO 9000 standards are very oriented company in business (products, services ...), but take little account of impact on environment, suppliers, Hygiene and Safety work, for example, which are the subject of separate standards or standards (14001 for Environment and OHSAS 18001 standard or the MASE for health and safety). There is a tendency in recent years to globalization of quality issues, under the pressure of expectations of civil society: global risks, climate change (ISO 9001 consulting).
It is part of an organization's management system. Quality - capacious complex and universal category, with many features and aspects. Depending on the intended use and consideration of quality to its main aspects are: - philosophical; - Social; - Technical; - Economic; - Legal. Modern QMS based on the principles of TQM. Different parts of the organization's management system can be integrated with the quality management system into a single management system using common elements. This increases the effectiveness of planning, resource efficiency, create synergies to achieve common business goals.
More pragmatically, it includes: a system that documents the practice (business processes, procedures; a verification system (internal audits for example) and the results of analysis system at the Directorate (management review). This notion of QMS is clearly defined in current version of ISO 9001. This requires the clear commitment of management (leadership), by implication correctly declined to entire entity personnel, for the establishment of mutually beneficial relationships between the organization and customers but also other parts interested (suppliers, partners, shareholders, institutions, etc.) involved in development process of benefit or service being sold.
On the other hand, for the user (client, originator, ...) which decides to entrust the work or services to a certified entity, the interest lies in fact that although the certification requirement n is not mentioned in contract between the two parties, the certified entity must comply and provide answers to all the requirements of certification standard for all activities it performs to build.
The aim of QMS is twofold: ensuring product quality assurance, and increase customer satisfaction. The QMS is thus part of all available a manager management tools that, by nature, must coordinate activities to direct and control the entity he directs (a company, an association, a service, a contract). Thus it appears that the real culprits of quality-management are the people who have authority and responsibility for financial resource (and other) required for this management can exist.
Involving staff - as staff organization is its main resource and at the same time the most sensitive stakeholder support leaders at him the key to success. Process approach - not a static organization's QMS education and its elements are the processes through which the objectives are achieved, ie, through the processes ensure any changes. System approach to management - implies taking into account all factors affecting the external and internal environment of organization. Continuous improvement - the basis of modern management, which implies constant adaptation to occurring and anticipated changes in environment, and sometimes even shapes them.
Decision making based on facts - a reminder that the stability of organization can be made only on the basis of intuition, but also with the measurement data. Mutually beneficial supplier relationships - together with the principle of customer focus involves the creation of sustainable supply chains based on mutually beneficial cooperation.
Check: monitor and evaluate the results and identify actions to reduce the discrepancies. Correct: take actions to correct deviations and improve on an ongoing basis, the performance of activities or products. Traditional norms describing the quality management systems suffer from certain deficiencies concerning the taking into account of context. Total Quality wanted to go in that direction.
It is part of an organization's management system. Quality - capacious complex and universal category, with many features and aspects. Depending on the intended use and consideration of quality to its main aspects are: - philosophical; - Social; - Technical; - Economic; - Legal. Modern QMS based on the principles of TQM. Different parts of the organization's management system can be integrated with the quality management system into a single management system using common elements. This increases the effectiveness of planning, resource efficiency, create synergies to achieve common business goals.
More pragmatically, it includes: a system that documents the practice (business processes, procedures; a verification system (internal audits for example) and the results of analysis system at the Directorate (management review). This notion of QMS is clearly defined in current version of ISO 9001. This requires the clear commitment of management (leadership), by implication correctly declined to entire entity personnel, for the establishment of mutually beneficial relationships between the organization and customers but also other parts interested (suppliers, partners, shareholders, institutions, etc.) involved in development process of benefit or service being sold.
On the other hand, for the user (client, originator, ...) which decides to entrust the work or services to a certified entity, the interest lies in fact that although the certification requirement n is not mentioned in contract between the two parties, the certified entity must comply and provide answers to all the requirements of certification standard for all activities it performs to build.
The aim of QMS is twofold: ensuring product quality assurance, and increase customer satisfaction. The QMS is thus part of all available a manager management tools that, by nature, must coordinate activities to direct and control the entity he directs (a company, an association, a service, a contract). Thus it appears that the real culprits of quality-management are the people who have authority and responsibility for financial resource (and other) required for this management can exist.
Involving staff - as staff organization is its main resource and at the same time the most sensitive stakeholder support leaders at him the key to success. Process approach - not a static organization's QMS education and its elements are the processes through which the objectives are achieved, ie, through the processes ensure any changes. System approach to management - implies taking into account all factors affecting the external and internal environment of organization. Continuous improvement - the basis of modern management, which implies constant adaptation to occurring and anticipated changes in environment, and sometimes even shapes them.
Decision making based on facts - a reminder that the stability of organization can be made only on the basis of intuition, but also with the measurement data. Mutually beneficial supplier relationships - together with the principle of customer focus involves the creation of sustainable supply chains based on mutually beneficial cooperation.
Check: monitor and evaluate the results and identify actions to reduce the discrepancies. Correct: take actions to correct deviations and improve on an ongoing basis, the performance of activities or products. Traditional norms describing the quality management systems suffer from certain deficiencies concerning the taking into account of context. Total Quality wanted to go in that direction.
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