Saturday, December 26, 2009

Questions To Ask When Looking For An Omaha Garage Door Repair Company

By Bobby Brooks

"If you have a good relationship with your customer, the business process flows that much more smoothly." - Richard Pratt

1. How are the Omaha garage door repair servicemen trained? Make sure that they are certified and have ongoing training. The technicians should be professional. Technicians from the larger companies wear uniforms. All should carry identification when they arrive at your home and be completely willing to show it to you.

2. Does the company belong to any trade organizations? Most companies want to make sure the customer is at ease doing business with them. Look for a company who is belongs to a local, national or regional trade group.

3. What do other customers say about the company? Check consumer websites to see what ratings a particular Omaha garage door repair specialist has. See what your neighbor has to say about a specific company. To find websites with consumer ratings, do a search with the name of your town and "garage door repair." This will bring up many sites specializing in local consumer reviews. Are the company's customers satisfied with the service? Talk to family and friends when you are looking for an Omaha garage door repair service.

4. What types of doors does the company repair? Do they fix spring doors, cable and roller, residential or commercial garage doors? Some companies will specialize in one kind of garage door repair over another. When you call for an estimate, make sure to ask what type of garage door they service. You don't want to waste your time (or the technician's) time if they only repair commercial doors and yours is residential.

5. Does the company serve your area? More than 61 garage door repair services are listed for the Omaha area. Be sure that the service you are considering comes to the area you live in. Double check this when you make arrangements for a visit.

6. What payments does the company take? Most reputable companies will take at least one of the following: credit card, personal check or cash. If the company is a "cash only" company, that may be a red flag that the company is not doing business legally and is operating "under the table."

7. Do they give a free estimate? Get estimates from at least two repair companies. Every legitimate company provides free estimates and will not press you to make a decision when they give you the estimate.

8. How long will it take to get your job done? Several Omaha garage door repair businesses offer next-day or same-day service. They pride themselves on being able to offer quick service to their customers. Expect certain times of the year to be more difficult to schedule an appointment.

9. Does the service have a warranty on labor and parts? Ask about this. If the technician or customer service person is vague and will not give you a straight answer, go somewhere else. Many Omaha garage door repair companies extend the length of the parts warranty and offer good-to-excellent labor warranties.

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