Monday, July 20, 2009

Mediating Conflict with LMS Training for Managers and Staff

By Brian Alums

Staff members working in all kinds of organizations and companies benefit largely from LMS training in conflict management.

Conflict in the workplace can prompt a series of other problems, but not limited to increased absenteeism, the creation of factions, resignations, low productivity and low creativity. For that reason, every penny is well spent towards effective LMS training for conflict management.

After all, conflict management training is meant to protect a company's most valuable asset: content and productive employees. A strong training course can provide staff members and supervisors with the tools required to deal with workplace conflicts as they develop. LMS courses should focus on the different strategies and tools employees and managers can use to communicate and arrive at positive solutions to workplace conflict.

An LMS conflict management course should focus first on self-awareness. With practice, students learn how to be assertive without being aggressive or passive aggressive. LMS training can help staff vastly improve communication skills and gain insight into the various kinds of workplace conflict, and the different styles of defusing it.

In the end, conflicts are costly and a waste of precious time. They often require a good leader to help parties reach a positive solution. But despite an attentive manager, a positive team spirit, and the assignment of clear goals and tasks, conflict is impossible to avoid altogether. Conflict, after all, is only a healthy and innate part of life. It also enables team members to learn how to work together better in the future.

Supervisors should recognize conflict as such and remember that conflict isn't a bad thing; it helps to prevent situations in which staff withhold frustration, resentment or other negative feelings, and ultimately allow them to manifest in other ways. Conflict allows employees to move on from old problems by getting everything out in the open.

In fact, this is one of the strongest benefits of LMS training in conflict management. Students learn to adopt a more positive attitude towards conflict itself, as it ceases to be an nerve-wrecking or ugly event that everyone simply wants to brush aside or ignore. Indeed, with some training, conflict can become something positive, and natural: simply a process to be worked through.

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