Saturday, February 8, 2014

Steps To Having Good Stakeholder Relations

By Marcie Goodman


In the business world, the stakeholders are the people who are known to as the pillars of the company or the corporation. They are the ones who would affect the business in the long run and they might be customers, employees, or the investors. It is for this reason that a company must always have good stakeholder relations to keep itself afloat.

Now the best way to have good relationships with the stakeholders would be to apply some marketing strategies in order to please them. Because marketing is the bridge that would connect the business to the people, then the same tactics may actually. So if one does not how to do this, then here are some tips that may actually help.

Now the very first step when acquiring a group of stakeholders would be to of course research on them. Now as mentioned above, the investors, customers, and workers are stakeholders but other stakeholders may be the business partners and contractual workers. Aside from that, there are also the government bodies that the companies deal with.

Of course when the research has already been done, then it is important to put that research into action by using it to know how to communicate with them. Communication is very important in this case because without proper communication, stakeholders will not have a relationship with the business. The business on the other hand has to be the one to initiate.

Of course customer service is another form of communication that may be used in order to please the stakeholders. When the stakeholders would communicate with the company, they will obviously have to go through the front line which is the customer service. Customer service representatives have to be trained to know what to say in the event.

Now another form of communication would actually be social media and the internet. These days, businesses would actually make use of the internet entities or bodies in order to quickly update the people who are affecting the business. Of course the management may make use of blogs, social networking sites, and also websites in order to keep on updating the stakeholders.

Of course it is also very important that companies would have a good relationship with the press or the media. By making use of public articles, stakeholders will be able to see that the brand is definitely one that keeps its people updated. In order to have good media relations, the company must possess a good public relations team because this is the team that would be directly dealing with the media itself.

So if a company would want to succeed in the long run, then they would have to make sure to have good stakeholder relations. Now when it comes to these types of relations, marketing tactics may be very helpful. As long as one follows some of these tips, then he will definitely be able to gain the favor of the stakeholders and actually lift up the corporation to become more successful.




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