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Alright, time to do a quick spot check -- it's 2:00 in the afternoon, do you know what your secretary's up to? If you notice your secretary in the middle of a surreptitious nap, perhaps checking her Facebook account to see how her Farmville farm is doing, chatting with some dude online or on her cell phone or reading a magazine, then your money might be going down the drain, good buddy. Remember that a secretary is somebody who has a job to do, and in an ideal situation, she would be paid only for the work accomplished, and not those idle hours spent wasting company resources. Small businesses can save money by hiring a secretary part time to manage office business and utilizing an answering service to manage the phones.
Let's take a closer look by doing some simple mathematics (at least in my point of view - otherwise you may need a calculator) and working with six variables from one to six.
Variable A - Secretary gets paid $12.00 on an hourly basis. Variable B - Secretary works, or should we say mostly looks busy eight hours a day. Variable Three - Secretary is occupied with office work for 40% of those eight hours. Variable Four - Secretary devotes 30% of the work day taking incoming phone calls. Variable E - Secretary spends 12% of the day at work on her hour lunch. Variable Six - Secretary spends 18% of the work day "looking busy" and wasting your resources.
Based on these variables, your secretary gets paid $96.00 a day. So if you look at the individual breakdown illustrated above, she is earning $38.40 a day for those office affairs, $28.80 a day manning the phone lines, $12.00, provided lunch is paid, eating a sandwich or whatnot and the final $17.28 per day sitting on her fanny pretending to work. For the purposes of this article, we shall further delve into the monetary and mathematical aspect of things by a one-month block, or 22 business days -- so now, over a span of one month, your secretary is earning $844.80 for managing things in the office, $633.60 for taking care of incoming phone calls, $264 for lunch if paid and finally, $380.16 for being, pardon my blunt speech, absolutely useless.
So, if only 3.2 hours per day are spent managing office business, it doesn't make sense for business owners to hire a secretary for an entire day when most of their duties can be outsourced to a call center. But it only gets more "fun" when you take into account "free time", which encompasses quick breaks to take a wizz, smoke a cigarette, drink a cup of Joe, etc. -- in that case, round up the 3.2 hours to four hours, and adjust your monetary figures to $48.00 daily or $1,056 monthly. Also, lets take $250.00 as an average market price for utilizing an answering service for a one month period. And remember that part-time employees, or employees who work less than four hours a day, do not need to take a lunch break.
Alrighty then, it's time for me to reveal those vaunted grand totals to all you business owners reading this from wherever you are.
Situation A. You will be spending $2,112 per month if you hire a secretary for all office-related tasks.
Case B. Now an individual who owns a business who only hires a part time secretary and outsources the management of inbound calls to an answering service will only be paying...$1,306 monthly.
See what utilizing an answering service can save you -- a good $9,792 annually and $816.00 per month -- as opposed to hiring a full-time secretary. Keep in mind that this figure does not include the increase in business by having an after hours, 24/7 live operator presence managing your calls. A live operator will strengthen customer relationships and project the image of a larger, more secure & dependable business to your customers (& potential customers).
Let's take a closer look by doing some simple mathematics (at least in my point of view - otherwise you may need a calculator) and working with six variables from one to six.
Variable A - Secretary gets paid $12.00 on an hourly basis. Variable B - Secretary works, or should we say mostly looks busy eight hours a day. Variable Three - Secretary is occupied with office work for 40% of those eight hours. Variable Four - Secretary devotes 30% of the work day taking incoming phone calls. Variable E - Secretary spends 12% of the day at work on her hour lunch. Variable Six - Secretary spends 18% of the work day "looking busy" and wasting your resources.
Based on these variables, your secretary gets paid $96.00 a day. So if you look at the individual breakdown illustrated above, she is earning $38.40 a day for those office affairs, $28.80 a day manning the phone lines, $12.00, provided lunch is paid, eating a sandwich or whatnot and the final $17.28 per day sitting on her fanny pretending to work. For the purposes of this article, we shall further delve into the monetary and mathematical aspect of things by a one-month block, or 22 business days -- so now, over a span of one month, your secretary is earning $844.80 for managing things in the office, $633.60 for taking care of incoming phone calls, $264 for lunch if paid and finally, $380.16 for being, pardon my blunt speech, absolutely useless.
So, if only 3.2 hours per day are spent managing office business, it doesn't make sense for business owners to hire a secretary for an entire day when most of their duties can be outsourced to a call center. But it only gets more "fun" when you take into account "free time", which encompasses quick breaks to take a wizz, smoke a cigarette, drink a cup of Joe, etc. -- in that case, round up the 3.2 hours to four hours, and adjust your monetary figures to $48.00 daily or $1,056 monthly. Also, lets take $250.00 as an average market price for utilizing an answering service for a one month period. And remember that part-time employees, or employees who work less than four hours a day, do not need to take a lunch break.
Alrighty then, it's time for me to reveal those vaunted grand totals to all you business owners reading this from wherever you are.
Situation A. You will be spending $2,112 per month if you hire a secretary for all office-related tasks.
Case B. Now an individual who owns a business who only hires a part time secretary and outsources the management of inbound calls to an answering service will only be paying...$1,306 monthly.
See what utilizing an answering service can save you -- a good $9,792 annually and $816.00 per month -- as opposed to hiring a full-time secretary. Keep in mind that this figure does not include the increase in business by having an after hours, 24/7 live operator presence managing your calls. A live operator will strengthen customer relationships and project the image of a larger, more secure & dependable business to your customers (& potential customers).
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