Posts
In many ways, the level of communication in an organization portrays its culture to the public and so affects popularity of its brand. Therefore, it would be unfortunate for a company to utterly neglect workplace communication training for its staff. On the same breadth, a firm should have clear policies on communicating critical issues and should limit access to information on a need-to-know basis.
Probably the basic but not less important is email etiquette. On employment, every staff is given a work e-mail address. This address is given to allow the employee do their duties effectively. However, not many companies train their staff on how to use this tool as they should. This has resulted to misuse of work email addresses. To avoid this, it is important for employers to outline clearly the purpose of using this mode of communication.
For instance, there is need to keep professional every form of message send via emails. This involves the subject and language too. At the same time, the content should be directed to the right person who can handle such information depending on their rank. Others, any emails with unclear information or send to unintended people will only serve as distraction and hindrance to work productivity.
Any professional email should at least have proper contact details and company logo as a signature. This makes it easier for the recipient to contact the sender if need be. It is also one way of reinforcing company brand especially if these emails are going to external recipients.
If there is a message for the public, businesses need to have specific people doing it. A good idea is to have a corporate affairs department handling messages to the outside world on behalf of the company. This will help maintain a good image for the company. Having just any staff talking to the outside about important information could raise credibility issues or cause confusion even among workers.
Another important tool in the office is the telephone. This could also be misused if employees are not trained properly. Some do not practise telephone etiquette, while others leave their unattended to. This is wrong. With the current growth in technology, one can always set their work telephones to leave appropriate instructions for those calling when the recipient is not near the phone. Such will also record details of callers and the owner can call back for follow-up. This is better than acting like you just ignored the call.
Any successful company today would embrace responsive culture. People are looking for effective and timely solutions to their needs. Only a business that can offer such to its clients will survive the competition in the market today. Make use of technology to meet your customer needs any time of the day. Always offer the right assistance with telephones even when the call was not directed to you.
Face to face communication among staff members must be maintained at professional standards. Rude and inappropriate language must never be allowed at the workplace. The best way to do this is to have a detailed employee code of conduct which all employees must adhere to without compromise.
Probably the basic but not less important is email etiquette. On employment, every staff is given a work e-mail address. This address is given to allow the employee do their duties effectively. However, not many companies train their staff on how to use this tool as they should. This has resulted to misuse of work email addresses. To avoid this, it is important for employers to outline clearly the purpose of using this mode of communication.
For instance, there is need to keep professional every form of message send via emails. This involves the subject and language too. At the same time, the content should be directed to the right person who can handle such information depending on their rank. Others, any emails with unclear information or send to unintended people will only serve as distraction and hindrance to work productivity.
Any professional email should at least have proper contact details and company logo as a signature. This makes it easier for the recipient to contact the sender if need be. It is also one way of reinforcing company brand especially if these emails are going to external recipients.
If there is a message for the public, businesses need to have specific people doing it. A good idea is to have a corporate affairs department handling messages to the outside world on behalf of the company. This will help maintain a good image for the company. Having just any staff talking to the outside about important information could raise credibility issues or cause confusion even among workers.
Another important tool in the office is the telephone. This could also be misused if employees are not trained properly. Some do not practise telephone etiquette, while others leave their unattended to. This is wrong. With the current growth in technology, one can always set their work telephones to leave appropriate instructions for those calling when the recipient is not near the phone. Such will also record details of callers and the owner can call back for follow-up. This is better than acting like you just ignored the call.
Any successful company today would embrace responsive culture. People are looking for effective and timely solutions to their needs. Only a business that can offer such to its clients will survive the competition in the market today. Make use of technology to meet your customer needs any time of the day. Always offer the right assistance with telephones even when the call was not directed to you.
Face to face communication among staff members must be maintained at professional standards. Rude and inappropriate language must never be allowed at the workplace. The best way to do this is to have a detailed employee code of conduct which all employees must adhere to without compromise.
No comments:
Post a Comment