Friday, May 6, 2011

Conflict Management Expounded

By Juanita Scott


There's a lot to discover with regards to Conflict Management. Conflict at work is really a debilitating reality and a key source of poor productivity and frustration. Do you have people in your workplace that cause problems for everybody else? Do they generate additional work for other people? One factor is clear--conflict will not magically vanish entirely and merely gets worse when dismissed.

Few circumstances are just exactly as they seem or as presented to you by others. Before you decide to try to work out the conflict insure you have investigated each side within the issue. I recall an altercation involving two panel members. One associate was frustrated with the direction the business was taking. He advised the other, "Just don't worry about this. It isn't that important." Have in mind what seems to be a tiny concern for you can be a significant issue with another. Acknowledging the frustration and concerns is a vital part of solving the conflict.

That old adage, "Haste makes waste," has a lot more reality in it than we sometimes realize. Take time for you to examine information. A too-quick decision does more damage than good when it turns out to be the wrong decision and further alienating the individual involved. Emotional reactions or coercing people may stop the issue briefly, but do not fool yourself into thinking it is a long-term answer. Odds may be the problem will resurface. At that time not only will you get the initial problem to deal with, but also the angry feelings that have festered below the surface over the interim.

This view of conflict is observed in lots of businesses where the notion is that the objective of an organization may be accomplished only by giving structure to the business which totally defines the function and obligation of each and every member. This traditional view of organization will watch conflict as an evil, and rather than dealing with the conflict it will only wind up quelling it. This bad perspective of conflict of a business has a tendency to produce many problems. If the so called Construction of the organization is greatly regarded more than the conflict it will end up in siding away the issue and suppressing the reason behind the conflict. This sort of an organization is certainly one that does not have development and change. Many government agencies operate in an extremely disorderly context, thus enabling the room for a continuous transformation and adaptation. Suppressing the conflict will have many negative effects including missing the beneficial part of conflict - that is studying the other part of the coin. Advancement and improved decision making are lost along the way.

Conflict Management should be positively pursued. We must all be in the movies since most of us somehow fool ourselves by assuming that we are completely blameless for the causes of most conflicts. Press the pause button and wait a minute before you decide to respond to any conflict. Carefully think back about all of your previous actions, and take a deep honest look at your unknown contributions to the problem. Then gather up the courage to go talk things over by saying the parts that you may have caused.




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